Please read this policy carefully along with terms & conditions and other policies at the site rise:
1) Shipping and risk
1.1. The buyer must register the address correctly and completely and does not move rise any errors in the address registered in the application.
1.2. All possible efforts will be made to ship orders by appointment or within the time period specified on the website through our certified shipping companies.
1.3. Shipping may be delayed for some time, due to circumstances beyond our control, in which case BeautyStore Or Aliyetalmadina assumes no responsibilities as a result of any delay in shipping the products. The buyer will be informed of this via email or phone.
1.4. The ownership of the product passes to the buyer as soon as it arrives at the address registered in the order, the ownership of the product remains to the seller until this time and the buyer has the right to claim the amount of the order as per the cancellation and refund policy.
1.5. Moving the responsibility for risk of loss or damage to the application once it is delivered to the buyer is not entitled to recover the value of demand only according to the refund policy.
1.6. The buyer is responsible for following up the shipment with the shipping company, and in case of non-response or non-receipt of the shipment and return it to the seller, the buyer shall bear any additional expenses for re-shipment.
2) Shipping fee
2.1. The buyer shall bear all shipping fees in addition to the price of the products you order through BeautyStore Or Aliyetalmadina, these fees may vary from buyer to buyer depending on the buyer's city and the number of products in the order. You can check shipping fee in the order completion page. After selecting a city to ship to.
3) Shipping confirmation and order tracking
3.1. Please add the following data accurately, to meet your request as soon full name, mobile number, detailed address of my (city-district-Street-building).
3.2. When you ship the order, you will receive an email from the seller containing the date of shipment and the tracking link, for any inquiries or communication you can contact customer service.
3.3. The tracking number will be active within 24 hours.
This policy sets out the procedures for accepting returns of products, and to benefit from Trio spare return policy, the following procedures must be followed:
1. Return period
Return shall be within (7) seven days from the date of receipt of the shipment from the shipping company.
2. Terms of Return of products
2.1. You can return any product to the following terms:
* The return request must be submitted within the permitted period via the form located at the bottom of the page. No order will be returned after skipping the allowed period.
* The product must be in the original packaging and have the serial number.
* The product must be in the same condition as it was received and not opened.
* Presence of purchase invoice.
2.2. There may be additional terms placed by the seller so the seller's own terms should be seen when placing an order.
3. Recovery procedures
3.1. When a product is requested to be returned, it is subject to a check to confirm its condition, and a refund is approved after confirming that the product's condition and conformity with the return policy.
3.2. The customer is entitled to a full refund if the product received is completely different from the product description on the product page.
3.3. If the return is approved, electronic refunds will be treated in the same manner as payment after deducting any amounts due to the buyer.
3.4. If you don't use the outstanding amount, first check your bank account again. Then contact your credit card company, it may take some time before it is posted early officially. After that contact your bank. Often there is some processing time before recovery.
1. Can a refund be requested if the shipment is received but the product is not working properly or damaged?
Yes you can, contact us to provide you with bills of lading, and then deliver the cargo in the same condition as received and in its original packaging to the nearest branch of the shipping company. After we receive the shipment, it will be checked, and in the event of a factory defect or damage, the full order value including the shipping value will be refunded.
2. Can a refund be requested if the shipment is received but the product is not the product that was ordered?
Yes you can, contact us to provide you with bills of lading, and then deliver the cargo in the same condition as received and in its original packaging to the nearest branch of the shipping company. After we receive the shipment, the order value will be refunded.
If the refund request is within the allowed period, the full amount will be refunded including the shipping value.
3. What is the procedure in case the shipment is received but I no longer want the product?
In this case you can request to repossess the home under the terms of the retrieval products.
Contact us to provide you with bills of lading, and then deliver the cargo in the same condition as received and in its original packaging to the nearest branch of the shipping company. After we receive the shipment, the value of the order will be refunded less the total shipping fee for sending and retrieving as well as any fees or taxes applied to the shipping value.
4. What is the procedure if you want to retrieve a product that has not yet been shipped?
In this case you can request a refund to the product before shipping. The full order value, including the shipping value, will then be refunded.
5. What is the procedure if you want to return a product purchased after the allowed period of 7 days?
In this case we apologize for accepting the return of the product.
6. What is the refund method?
Electronic refunds will be treated in the same way as payment after deducting any amounts owed by the buyer. Some payment methods take about a month to recover.
7. I don't want the product back but I want to replace it with another type. What's the way?
Unfortunately, we do not currently provide replacement with other products. But you can buy the other product after the refund of the refund.
8. Can a product whose original packaging has been soiled or broken be returned?
We apologize in this case for accepting the return of the product.
9. Can the product be returned via any shipping company or in person?
Return of the product is via the Trios pare certified shipping company only to ensure safe and speedy arrival of the product.
10. What are the procedures for returning the product?
After submitting the return request, you will be contacted through the customer service and a bill of lading will be sent to be printed in 3 copies by the customer and go with the shipment to the nearest office of the shipping company and deliver it to them.
11. Are there products that cannot be requested to be returned?
Yes, there is. Generally all coupons are non-refundable.